BrightArk LLC Shipping Policy

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At BrightArk LLC, we strive to provide fast, reliable, and transparent shipping to ensure your order arrives safely and on time. Please read this policy carefully to understand our shipping practices.

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Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will begin processing the next business day.

• Processing times may vary during peak seasons, promotional periods, or high-demand product launches.

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Shipping Methods & Carriers

• BrightArk LLC partners with trusted carriers such as UPS, FedEx, USPS, DHL, and regional carriers.

• Shipping options may include:

  • Standard Shipping – Typically 5–7 business days.

  • Expedited Shipping – Typically 2–3 business days.

  • Overnight Shipping – Next-day delivery in select areas.

• Exact shipping options and delivery times are displayed at checkout and may vary based on your location and product type.

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Shipping Costs

• Shipping charges are calculated based on order weight, dimensions, destination, and shipping method.

• Customers are responsible for shipping fees unless otherwise stated (e.g., free shipping promotions).

• Any additional customs duties, taxes, or import fees for international orders are the customer’s responsibility.

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Order Tracking

• Once your order ships, BrightArk LLC will send a confirmation email with a tracking number.

• Tracking information is generally available within 24 hours of shipment.

• Please note that tracking updates may sometimes be delayed by carriers.

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International Shipping

• BrightArk LLC ships to select international destinations.

• International delivery times vary depending on customs processing, carrier efficiency, and destination country.

• Customers are responsible for any customs duties, taxes, and import fees.

• BrightArk LLC is not responsible for delays caused by customs clearance.

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Shipping Address

• Please ensure your shipping address is complete and accurate at checkout.

• BrightArk LLC is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

• Changes to the shipping address after an order has been placed may incur additional fees and cannot always be guaranteed.

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Damaged or Lost Shipments

• BrightArk LLC takes care to package orders securely.

• If your order arrives damaged, please contact us within 48 hours of delivery with photos and packaging details.

• If a shipment is lost in transit, we will work with the carrier to locate it and may issue a replacement or refund once confirmed.

• BrightArk LLC is not liable for damage or loss caused by the shipping carrier once the package is in transit.

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Backorders & Out-of-Stock Items

• Some items may be temporarily out of stock or on backorder.

• If your item is backordered, BrightArk LLC will notify you with the expected shipping date.

• You may choose to wait for the item, request a partial shipment, or cancel the order for a full refund.

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Shipping Restrictions

• Certain products (e.g., hazardous materials, liquids, oversized items) may have shipping restrictions depending on carrier regulations or destination laws.

• BrightArk LLC reserves the right to refuse shipment if the item cannot be shipped safely.

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Estimated Delivery Times

Shipping Method

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                                                    Domestic Delivery                                 International Delivery

Standard                                 5–7 business days                                 10–20 business days

Expedited                               2–3 business days                                 7–12 business days

Overnight                               1 business day                                         5–10 business days

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Note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or customs.

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Free Shipping

• BrightArk LLC may offer free shipping promotions for qualifying orders.

• Free shipping applies only to the method specified in the promotion and cannot be combined with expedited shipping unless additional fees are paid.

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Contact Us

• For any shipping-related inquiries, including tracking issues, lost or damaged orders, or delivery questions, contact BrightArk LLC at:

  • Email: [support@brightark.com]

  • Phone: [Customer Support Number]

• Our team is available Monday–Friday, 9 AM–5 PM EST.